Privacy Statement

As soon as you visit our website or contact us, we receive information about you. In this privacy statement we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or want to know what information we have on you, please contact us. We may amend this privacy statement if new developments give cause to do so. We recommend that you regularly review this privacy statement so that you are aware of these changes. This privacy statement was last modified on 04 april 2023.

When does this privacy statement apply?

This privacy statement applies to all personal data that we process and to all domains related to us. This concerns the personal data of everyone who has ever had contact with us, visited our website or attended one of our events, such as visitors, customers and business contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number or surfing behavior. If you want to know more about personal data, please visit the website of the Belgian Data Protection Authority.

Who is responsible for processing your personal data?

Balhalla vzw is responsible for processing your personal data as described in this privacy statement. The full details are:

Balhalla vzw
Scheepvaartstraat 14
9000, Gent
Company registration number:

From whom do we process personal data and how do we collect this data?

We process the personal data of everyone who has had contact with Balhalla vzw, visited our website or attended one of our events.

We receive the data directly from you as soon as you:

In some cases we receive your data from others. This is how we collect your name when someone orders a ticket for you.

Everyone who is present at one of our events can possibly also be photographed or filmed.

What data of you do we process and how do we use this data?

Data for processing your order

We need certain data to process your order and keep you up to date about said order when you purchase tickets from us. We collect your name and email address for this purpose.

Payment information is not collected by Balhalla vzw, but by Mollie. You can find their Privacy Statement at

Data for processing an order by someone else, who bought a ticket for you

When someone orders a ticket for you, they provide us with your name data. Balhalla vzw needs this data to be able to process the order.

Data about your contact with Balhalla vzw

When you contact us by sending an email or sending us a message on social media, like Facebook, we can use the data you send to us and possible order data to answer your question or complaint.

Pictures and videos

You might be photographed or filmed when you come to our events. These pictures and videos might be posted on our social media, such as Facebook, and might also be used for the marketing of Balhalla vzw. You can contact us if you prefer not to be recognizable in pictures or videos. In that case we can keep one image of you to more easily identify any images or videos of you.

How long do we store your data?

We keep your personal data for as long as we are required to do so by law and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we store your data according to the statutory retention period of seven years. After that, we only keep your data to handle any complaints or legal matters and — after anonymisation — for statistical purposes. If you want to know more about how long we store specific data about you, please contact us.

Who do we share your data with?

We only process your personal data ourselves. We don't share your personal data with others.

Pictures and images could be shared on our social media. Contact us if you don't want this.

Where do we store your data?

We store your data within the European Economic Area. If you have any questions about this, please feel free to contact us.

How safe is your data with us?

We have done a lot to protect your data as well as possible, both organisationally and technically. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. Your data is therefore safe with us. We also ensure that your data is only used by people who have received permission from us. If you have any questions about the specific method of securing, please contact us.

What are your rights?

Because we use your personal data, you have various rights. We have listed these rights for you below.

Right to information

We must explain to you in an understandable and clear manner what we do with your data and what control you have over it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle your data.

Right to access

You may always ask us to view the data we hold about you.

Right to correction

You may ask us to have your data corrected if it is incorrect or incomplete.

Right to object

You may object to the processing of your data if you do not agree with the way we handle your personal data. For example, you can indicate to us that you wish images or videos we make of you are not posted on social media.

Right to data portability

If you are a customer of ours or if you have given permission for the use of your data, you may ask us to send you the digital data we have about you. This way you can transfer that data to another organisation if you wish.

Right to restriction

You may ask to limit the use of your data. This means that in certain cases we may only store your data but not use it.

Right to be forgotten

You may ask us to delete all data we have about you. We will then delete all data that can be traced back to you. An exception to this are data with a statutory retention period.

Right to submit a complaint

You may submit a complaint about the way in which we handle your data. If you have a complaint, we will be happy to resolve it for you. To do so, please contact us. You may also submit your complaint to the Belgian Data Protection Authority. Of course we hope it does not come to that, but if it's necessary you can also go to court. In that case, the court in the place of business of Balhalla vzw is the one which will handle your complaint.

How do I submit a request or complaint?

You can submit your request or complaint to us by sending a mail to We process every request or complaint within 30 days. If you submit multiple applications or complaints or if you submit a complex request or complaint, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we will ask you to submit certain information to ensure that you are the correct person whose personal data is.

12. Which rules apply to this privacy statement?

Our privacy statement must meet several conditions. These conditions can be found in particular in the General Data Protection Regulation. In addition, the general rules that apply under Belgian law apply to our privacy statement.

13. Which cookies do we use?

We use the following types of cookies on our website:

14. What do we do with data of minors?

We do not target minors with our website or as an organisation. This means that if you are under the age of 18, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or events, we assume that you have received this permission before your visit.

15. Do you have a question about this privacy statement?

If you have a question about our privacy statement, please feel free to contact us on We are happy to help.